Thank you for choosing Vzon.Tech. We want you to be confident in your purchase. Please inspect your order immediately upon receipt for any damage or issues.

You may request a return or exchange within 30 days of delivery, provided the conditions below are met and no exclusion applies. A full refund covers the product price (excluding original shipping, unless the return is due to our error).

By placing an order you agree to these return terms, alongside our Terms & Conditions and Privacy Policy.

We handle returns by email so we can give you the correct return address and instructions for your region. Please wait for our confirmation before sending anything back.

To be eligible for a refund or exchange, returned items must meet all the following conditions:

• Items must be returned within the stated 30-day window.
• Products must be in their original condition — unused, unwashed, unaltered, free of stains or marks — and fit for resale.
• The original packaging must be intact. Please do not attach tape or labels directly to our packaging; place it inside another box or bag for shipping. All accessories, instructions, tags, and labels must be included.
• If your order included a free gift (e.g. the bonus keychain), it must be returned with the product in its original condition. If the gift cannot be returned, we may charge for it at its indicated value.
• A valid proof of purchase (order confirmation or order number) is required.

If your item has a genuine quality fault or you received the wrong product, email return@vzon.tech within 14 days of delivery. Quality issues are verified by our after-sales team. We will arrange collection at no cost to you and offer a replacement or full refund.

Returns or exchanges are not accepted for:

• Products not purchased through Vzon.Tech's official store.
• Items bought during promotions that explicitly state no return or exchange.
• Customised or personalised products without a quality fault.
• Products that have been used, washed, altered, soiled, damaged, or are otherwise not in resaleable condition.
• Orders where the proof of purchase or order number has been lost.
• Requests made after the stated return/exchange period.
• Any other case where return is not permitted under this policy or applicable law.

Once your return is received and inspected, approved refunds are processed to your original payment method within 5–10 business days. Processing times may vary by bank or payment provider.

You will receive an email confirmation when your refund has been issued from our side. The funds typically appear on your statement within a few additional business days, depending on your bank.

Only one exchange request per order is allowed within the return window. For other changes, return the item and place a new order.

In case of any dispute, Vzon.Tech reserves the right of final decision, subject to your statutory consumer rights.

This Refund Policy does not affect any statutory consumer rights you may have under the laws of your country of residence — including the right of withdrawal under EU consumer law, the UK Consumer Rights Act, and similar protections elsewhere.

Where applicable mandatory consumer law provides you with broader rights than those described here, those statutory rights prevail.

If the return is initiated by the consumer (e.g. change of mind, wrong size selected, or no longer needed), the consumer is responsible for the return shipping fee. The specific fee will be based on the express company selected by the consumer.

If the return is due to an error on our part, including goods received damaged, defective, or incorrect - the consumer is not required to bear the shipping fee. We will arrange collection or reimburse the return postage cost.