Shipping Policy
We ship Vzon.Tech worldwide from our facility in China. Here's what to expect — processing times, delivery windows, costs, customs, and what happens if something goes wrong.
Where, when, and how much
Vzon.Tech ships worldwide. Orders are dispatched from our facility in China. Shipping methods and costs are calculated by weight and destination, and are shown on the cart and checkout pages before you pay.
This policy forms part of our Terms & Conditions and should be read alongside our Refund & Return Policy.
| Stage | Timing |
|---|---|
| Order processing | 1–3 business days from payment confirmation |
| International delivery | Typically 1 week to 1 month, depending on region and courier |
| Dispatch confirmation email | Sent when your order leaves our facility |
| Tracking updates | Status updates can take up to 24 hours to appear |
We cannot guarantee a specific delivery date for international orders. Adverse weather, customs clearance, payment review, and courier delays may all affect the timeline.
Shipping rates may vary by destination and parcel weight. The estimated cost is shown at the cart based on the items you've added.
Any free-shipping or promotional rates, where offered, will be displayed at checkout. We show the final shipping cost before you pay — no surprises after the order.
Once your order is dispatched, we'll email you a tracking number so you can follow your parcel with the relevant courier.
If you have not received a dispatch notice within five business days of payment, please contact us at support@vzon.tech.
Please make sure your address, postal code, and phone number are correct and complete at checkout. Couriers need a working phone number — many will call before delivery.
If information is missing — or if a destination requires extra details (such as an ID document, customs code, or tax ID) — we will contact you, and delivery may be delayed as a result.
Some countries require the recipient's identity information for customs clearance. Where this applies, please add the details in the order remarks at cart, or contact us before dispatch.
Requirements vary by destination — for example, some regions require a personal customs code, tax ID, or passport/ID number. We will advise you if your destination needs this.
For specifics, check your local customs website before ordering. If you are uncertain about whether your destination charges import duties, we recommend checking in advance to avoid surprises at delivery.
Customs may request additional documents, which can delay clearance and delivery. For restrictions on imported goods, please check with your local customs authority.
We cannot be held responsible for goods that customs refuses to clear, or for delays caused by customs review.
Title and risk of loss pass to you upon delivery to the carrier. Vzon.Tech is not liable for delays caused by carriers, customs, or other events beyond our reasonable control.
If your parcel is lost in transit, please contact us at support@vzon.tech — we will work with the courier to investigate and resolve the issue.
If a delivery fails or is refused for reasons within your control — including unpaid customs charges or duties, incorrect address, or non-response to courier contact attempts — any return shipping and re-delivery costs (where applicable) will be borne by the recipient.
If the parcel is returned to us and you wish to re-ship, additional shipping fees will apply.
We respond within 2 business days.
Email support@vzon.tech with your order number.
